Any Genesis products that have been purchased from an UNAUTHORIZED dealer (Including, but not limited to – traditional storefront retailer, mail order outlet, or online dealer) OR if the original factory serial number has been removed, defaced or replaced in any way, WILL NOT be honored or serviced under the existing Genesis warranty policy. Pre-Owned Genesis products will come with an original Warranty Registration from the previous owner(s) and you MUST obtain this Warranty Certificate in order to obtain warranty service.

We currently welcome representation inquiries from dealers and distributors in various territories in the USA as well as the rest of the world. Please contact us through our Representation Inquiry Page.

NORTH AMERICA: Call Genesis at (425) 415-8383 or email us through our contact page.

INTERNATIONAL: See Country Distributors and Dealers below

By convention, since states and cities in the USA have different sales tax, the Manufacturer’s Suggested Retail Prices listed in the US are stated without Sales Tax. In other countries, VAT is usually included in the price quoted. Hence, Genesis proposes a Suggested Retail Price for export countries which typically includes airfreight and transport costs, and VAT/GST. This makes for fair business practices as a customer flying to the US to make a personal purchase, then privately importing the product will likely end up paying the same price, but not enjoy the benefit of local warranty and service. Please inquire with the dealer / distributor if you have any questions.